Refund Policy

Meridian Agent Success Tracker™ subscriptions renew automatically at the interval you select — monthly or annual — unless you cancel before the next billing date. Your subscription grants continuous access to the platform, including all features tied to your selected plan.

• Monthly plans bill on the same date each month and renew automatically.
• Annual plans bill once per year and renew automatically on the anniversary date.
• You may cancel at any time from your account settings or by contacting support.
• Cancellation stops the next renewal; you retain full access through the end of your current billing period.

We want users to feel confident and supported while using Meridian Agent Success Tracker™. This is a professional software platform focused on long-term growth, consistency, and accountability. Refunds are reviewed with fairness and discretion — balancing customer care with the operational realities of a subscription SaaS business.

Monthly subscriptions are generally non-refundable once billed. When a monthly charge processes, you retain full platform access through the end of that billing period. Canceling stops future renewals — it does not trigger a refund for the current period.

This approach reflects the nature of ongoing SaaS access: you are paying for continuous service, real-time data, and platform availability throughout the month.

Annual subscriptions represent a commitment to the platform and a meaningful investment in your growth. We review refund requests on a case-by-case basis within a limited window after the initial charge or renewal.

• Refund requests for annual plans are reviewed individually based on usage, timing, and circumstance.
• Where approved, refunds may be pro-rated or partial at Meridian Agent Success Tracker™'s discretion.
• No refund is guaranteed; each request is evaluated with fairness and operational judgment.

We take billing accuracy seriously. If you believe you have been charged in error — including accidental duplicate charges, incorrect amounts, or technical processing issues — contact us promptly. We will review and correct valid errors as quickly as possible.

• Duplicate charges will be identified and refunded.
• Incorrect billing amounts caused by platform errors will be corrected.
• Technical processing failures will be investigated and resolved with transparency.

Life is unpredictable. We reserve the right to review refund requests outside standard policy for exceptional circumstances — including extended platform unavailability, significant service disruption, or documented hardship. These reviews are conducted with care, discretion, and respect for the individual situation.

Questions about your billing, a refund request, or your subscription status? We are here to help.

Please include your account email, the date of the charge in question, and a brief description of your request. We aim to respond to billing inquiries within two business days.